We respect your privacy. Here's exactly what data we collect and how we use it.
This Privacy Policy applies to Chunkz (operating at chunkzthebrand.com), an urban streetwear brand based in Nigeria. When you shop with us, we collect certain personal information to fulfil your order and improve your experience. This policy explains what we collect, why, and how we keep it safe.
By using our website or placing an order, you agree to the collection and use of your information as described in this policy.
We only collect information that is necessary to process and fulfil your order.
| Data | Why We Collect It |
|---|---|
| Full name | To address your order and package it correctly |
| Email address | To send order confirmation and delivery updates |
| Phone number | For delivery coordination and WhatsApp updates |
| Delivery address | To dispatch your order to the correct location |
| Order details (items, size, total) | To process your purchase and maintain order records |
| IP address / country | To auto-detect your currency and delivery region |
Your information is used solely for the following purposes:
We do not use your personal data for unsolicited marketing. If we ever send promotional messages, we will only do so with your consent and will always provide a clear way to opt out.
Your order data is stored securely using Google Firebase (Firestore), a cloud database with industry-standard encryption at rest and in transit. Access to order data is restricted to authorised Chunkz administrators only.
We retain your order information for a minimum of 2 years to comply with our accounting and legal obligations. After this period, data is deleted or anonymised.
While we take reasonable steps to protect your data, no system is completely immune to security breaches. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
We do not sell, trade, or rent your personal information to third parties. We only share data with the following parties as necessary to fulfil your order:
We may also disclose your information if required to do so by law or in response to a valid legal request from a government authority.
If you place an international order, your delivery address and contact details will be shared with our international logistics partners. By placing an international order, you consent to your data being transferred outside of Nigeria as necessary to fulfil delivery.
We ensure that any third parties handling your data are required to maintain appropriate security measures.
You have the right to:
To exercise any of these rights, please contact us at our contact page. We will respond to verified requests within 30 days.
Our website uses cookies to improve your browsing experience. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about how we handle your personal information, please don't hesitate to reach out.
Contact Us